Skip to main content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.




Get the feedback you need to improve public service delivery.




What Feedback Analytics offers



The Feedback Analytics Program

The Feedback Analytics Program develops and manages government-wide services that collect and report quantitative and qualitative customer feedback to aid service improvement and decision-making. This includes methods to evaluate progress toward achieving customer experience goals and inform continual improvements to service design and delivery.

Assessing public service delivery

Helping grow the maturity of Customer Experience in federal government organization. Sharing best practices on customer experience practices and tools.

Touchpoints

Touchpoints is a GSA developed and maintained customer experience feedback tool. Touchpoints leverages customer feedback data as a strategic asset; informing continuous service improvement.







Need more details about Feedback? Need help convincing your executive team? The Feedback Analytics team has developed resources to help.

Want to talk about how Feedback Analytics can help your agency?

Feedback Analytics is a product and service of the General Services Administration.