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Get the feedback you need to improve public service delivery.

What Feedback Analytics offers

The Feedback Analytics Program

The Feedback Analytics Program develops and manages government-wide services that collect and report quantitative and qualitative customer feedback to aid service improvement and decision-making. This includes methods to evaluate progress toward achieving customer experience goals and inform continual improvements to service design and delivery.

Assessing public service delivery

Helping grow the maturity of Customer Experience in federal government organization. Sharing best practices on customer experience practices and tools.


Touchpoints is a GSA developed and maintained customer experience feedback tool. Touchpoints leverages customer feedback data as a strategic asset; informing continuous service improvement.

Need more details about Feedback? Need help convincing your executive team? The Feedback Analytics team has developed resources to help.

Want to talk about how Feedback Analytics can help your agency?

Feedback Analytics is a product and service of the General Services Administration.