Policies

feedback.usa.gov doesn’t collect personal information when you visit our web site.

What’s on this page

Information Collected and Stored Automatically

When you visit feedback.usa.gov, we may store some or all of the following: the Internet protocol address from which you access feedback.usa.gov, date and time, the name of the web site from which you linked to feedback.usa.gov, the name of the file or words you searched, items clicked on a page, and the browser and operating system used.

This information is used to measure the number of visitors to the various sections of our site and identify system performance or problem areas. We also use this information to help us develop the site, analyze patterns of usage, and to make the site more useful. This information is not used for associating search terms or patterns of site navigation with individual users. feedback.usa.gov may anonymize and provide this information to third party entities for the purposes of research analysis. We do not share or sell visitor data for the purposes of advertising, marketing, or any other commercial purpose.

Site Security

For site security purposes and to ensure that this service remains available to all users, this government computer system employs commercial software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes and are scheduled for regular destruction in accordance with National Archives and Records Administration guidelines.

Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

Use of Persistent Cookies

Like many websites, feedback.usa.gov uses “persistent cookie” technology. A persistent cookie is a small text file that this website places on your web browser so that it can gather anonymous summary demographic information, and remember your browser when it is used to visit our site again later—kind of like cookie crumbs! (Hence the name.) These cookies uniquely identify a browser on a computer, but never a person. In other words, if the same person uses Chrome and Internet Explorer, two unique browser cookies will be assigned, one for each browser, so that person will be counted as two different visitors because visits are based on browsers, not computers or persons. We use persistent cookies in two ways, both of which enhance your experience on feedback.usa.gov while also protecting your privacy:

To get aggregate metrics on site usage to understand how people are using the site and how we can make it better. We use web metrics services to track activity on feedback.usa.gov. Government agencies only ever receive traffic statistics anonymously and in the aggregate.

To gather anonymous summary demographic information about our visitors such as gender, age range, and areas of interest for adults over the age of 18. We do this by using Google Demographic and Interests reports. When you visit a website that has partnered with the Google Display Network, Google stores a number in your browser using a persistent cookie to remember your visits. This number uniquely identifies a web browser, not a specific person. Browsers may be associated with a demographic category, such as gender or age range, based on the sites that were visited. This demographic information is used to help us better understand our visitors’ interests and needs to more effectively develop content to serve you.

Most Internet browsers automatically accept persistent cookies. Although using persistent cookies creates a much better experience for you, this site will also work without them. If you don’t want to accept cookies, you can edit your browser’s options to stop accepting persistent cookies or to prompt you before accepting a cookie from the websites you visit. Here’s how you can disable cookies and/or Google Demographic and Interests reports.

Accessibility Policy

feedback.usa.gov is committed to providing access to all individuals—with or without disabilities—seeking information on feedback.usa.gov. To provide this information, we’ve built feedback.usa.gov to conform to Section 508 of the Rehabilitation Act (as amended). Section 508 requires that all individuals with disabilities (whether federal employees or members of the general public) have access to, and use of, information and data comparable to that provided to individuals without disabilities, unless an undue burden would be imposed on us.

If you use assistive technology (such as a screen reader, eye tracking device, voice recognition software, etc.) and have difficulty accessing information on feedback.usa.gov, please e-mail us and provide the URL (web address) of the material you tried to access, the problem you experienced, and your contact information. We’ll contact you and attempt to provide the information you’re seeking.

feedback.usa.gov links to many websites created and maintained by other public and/or private organizations as outlined in our Linking Policy. If you click a link to an outside website, such as Facebook or YouTube, you will leave the feedback.usa.gov site and are subject to the privacy and security policies of the owners/sponsors of the outside website.

If You Send Us Personal Information

We do not collect personal information for any purpose. Please do not submit any personal information (to include name, email address, home address, phone number, zip code, etc.) through feedback.usa.gov. Any personal information submitted to feedback.usa.gov will be deleted upon entry.

Please contact us directly with any questions by emailing FeedbackUSA@gsa.gov.