The Feedback Analytics team develops products and services to support federal agency staff working on Customer Experience (CX) goals to improve public service delivery, offered at no cost to federal agencies.


  • Touchpoints is an open-source software tool designed to enable easy management of customer experience feedback, built and operated by the Feedback Analytics team.

    • Touchpoints training
    • User demos, onboarding, & support
    • Training on other customer experience management tools, such as Google Tag Manager
    • New survey development (need a custom form? we’ll build it!)

Contact us to learn more about Touchpoints.


  • Instrumenting Service Analytics & Event Modeling
  • Compliance support for the Paperwork Reduction Act (PRA)
  • Developing actionable analysis & reporting on Customer Experience (CX)

Get in touch if you’re working to deploy the A-11 survey in support of the Customer Experience Cross Agency Priority (CAP) Goal 4, part of the President’s Management Agenda.