Touchpoints
Easy, compliant customer feedback for federal agencies.


Designed to support continuous feedback for improving public service delivery.



No cost. No procurement.

Don't spend months on procurement. Focus on feedback instead. You don't have to be an expert or spend months on procurement. We’ve taken care of it using popular and easy-to-use tools so you can focus on what to do with feedback gathered.

Focus on customer experience

Understand what your users think. Spend more time improving public services. Choose from PRA-friendly form templates.

Compliant, secure, scalable

Built on an approved and certified infrastructure with services from cloud.gov, your website will have the highest level of compliance, security, and scalability.





What Touchpoints offers


Software as a Service

Touchpoints a FIPS Moderate-rated web application, deployed to cloud.gov. Spend more time on feedback, and less time on tools by leveraging Touchpoints; a shared service of the GSA Office of Products and Programs.

PRA friendly

PRA requirements exist to ensure public data is used in a compliant, authorized way. Touchpoints provides a Form Template library composed of PRA-friendly forms Create a Touchpoint, select a Form, and you're on your way.

Multi-modal options

Use a Touchpoints-hosted form, by sharing the URL via any of your existing tools. Or, deploy a Touchpoint on your own web property with a script tag, or editing generated html, css, and js.





We're here to help with Service Design Analytics.



We offer training on how to use Touchpoints, and the Feedback Program can provide guidance around Service Design Analytics and Business Process Modelling.

Get started with Touchpoints

Are you a federal agency, municipalitity, or passionate civic developer? Contribute to Touchpoints, which is an open-source project.

Submit an idea or issue

The Feedback Analytics team is all about Feedback! We want to understand your needs and experience so we can improve the product together; for all users.

Get in touch with the team